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FAQ

I already have a domain. Can I use it with doneWebs?

Yes, we’re happy to transfer your domain to us for a small $35 one-time fee. Assuming your domain is a .com domain, no additional annual fees will be charged. Most other top-level domains are also included in your subscription. However, to confirm pricing for your domain, contact customer support.

How long does it take for my website to be ready?

We build sites quickly. With some of our plans, you can get your first draft in as little as 24 hours. Once you have received your draft, you can request changes before publishing. Depending on whether you need to transfer a domain, add advanced features, or provide additional content, it could take a bit longer to publish your site. Most of our customers have their site live within 2 weeks, but some in as little as a day.

Can I make changes to my website on my own?

Yes, but you need our Pro subscription with the Self-Edit Access add-on to do so. However, we don’t recommend this option unless you consider yourself tech-savvy and capable of using a more advanced web design and content management tool.

We’re happy to make changes for you. Learn about associated prices here.

I need advanced features. Where do I begin?

The Pro plan is probably the right one for you. With this subscription, we’ll help you build advanced custom features through the help of a 3rd party developer. Development costs are not included in your monthly subscription, but we’ll manage billing with the 3rd party developer on your behalf and keep the process as seamless as possible.

To learn more about how we can help you, contact our sales team at (855) 344-8898.

Is there a long-term contract for my website?

We’re all for flexibility. So no, there is no minimum term commitment on our subscriptions, and no penalty if you choose to cancel. However, if you cancel your site without pausing your subscription or purchasing the site for a fixed fee, both the site, its content, and your domain will be permanently deleted and unrecoverable. 

Can I accept payments online?

Yes, some of our subscription plans include an online store and digital payment solutions. Specifically, you will need our Business or Pro subscription to use these features. Additional fees may apply. You can integrate a range of payment solutions, but we recommend Stripe and PayPal.  Payments can be accepted for product or service orders, appointment bookings, or existing invoices. We’re also happy to help set up your accounts with digital payment processing services such as those we have recommended above.

I have a website. How do I switch to doneWebs?

If you already have a website, you will likely still benefit from a new one from doneWebs. Our focus is on making your website effective, providing real value to you and your customers by adding relevant features. If you choose to switch to doneWebs, we’ll build your website from scratch and transfer your existing domain to us.

How can I request changes to my site?

After placing an order, you will be assigned a permanent representative as your point of contact and the developer of your site. Whenever you need to reach us, or make changes to your site, you can reach out to them directly using the contact information you receive from them after placing the order. You can also request changes from Control Panel using a simple form.

If you need to make urgent changes and your representative is unavailable, you can also call our customer service hotline at (855) 344-8898 and explain your situation. Our customer support will be happy to make urgent minor changes for you immediately.

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