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Opening hours

M-F: 8a – 10p | S-S: 12p-6p

Pacific time

Questions? Send us a message

FAQ

I already have a domain. Can I use it with doneWebs?

Yes, we’re happy to transfer your domain to us for a small $15 one-time fee. Assuming your domain is a .com domain, no additional annual fees will be charged. Most other top-level domains are also included in your subscription. However, to confirm pricing for your domain, contact customer support.

How long does it take for my website to be ready?

We build sites quickly. With some of our plans, you can get your first draft in as little as 24 hours. Once you have received your draft, you can request changes before publishing. Depending on whether you need to transfer a domain, add advanced features, or provide additional content, it could take a bit longer to publish your site. Most of our customers have their site live within 2 weeks, but some in as little as a day.

Can I make changes to my website on my own?

Yes, but you need our Plus or Pro subscription with the Self-Edit Access add-on to do so. However, we don’t recommend this option unless you consider yourself tech-savy and capable of using a more advanced web design and content management tool.

We’re happy to make changes for you. There is no additional charge for minor monthly changes, a $10 fee per page for more substantial charges, and $199 for a complete revamp of your site.

I need advanced features. Where do I begin?

The Pro plan is probably the right one for you. With this subscription, we’ll help you build advanced custom features through the help of a 3rd party developer. Development costs are not included in your monthly subscription, but we’ll manage billing with the 3rd party developer on your behalf and keep the process as seamless as possible.

To learn more about how we can help you, contact our sales team at (855) 344-8898.

Is there a long-term contract for my website?

We’re all for flexibility. So no, there is no minimum term commitment on our subscriptions, and no penalty if you choose to cancel. However, if you cancel your site without pausing your subscription or purchasing the site for a fixed fee, both the site, its content, and your domain will be permanently deleted and unrecoverable. 

Can I accept payments online?

Yes, some of our subscription plans include online store and digital payment solutions. Specifically, you will need our Plus or Pro subscription to use these features. You can integrate a range of payment solutions, but we recommend Stripe and PayPal.  Payments can be accepted for product or service orders, appointment bookings, or existing invoices. We’re also happy to help set up your accounts with digital payment processing services such as those we have recommended above. 

I have a website. How do I switch to doneWebs?

If you already have a website, you will likely still benefit from a new one from doneWebs. Our focus is on making your website effective, providing real value to you and your customers by adding relevant features. If you choose to switch to doneWebs, we’ll build your website from scratch and transfer your existing domain to us.

How can I request changes to my site?

After placing an order, you will be assigned a permanent representative as your point of contact and the developer of your site. Whenever you need to reach us, or make changes to your site, you can reach out to them directly using the contact information you receive from them after placing the order. You can also request changes from Control Panel using a simple form.

If you need to make urgent changes and your representative is unavailable, you can also call our customer service hotline at (855) 344-8898 and explain your situation. Our customer support will be happy to make urgent minor changes for you immediately.

You get to make one minor change to text or photos every month at no additional charge. If you need to make additional changes, or more advanced changes, there is a $10 fee per page. You can also request a complete makeover of your site for $199.

Let's bring your business online. What do you say?

Order online or call us at (855) 344-8898

Los angeles HQ

801 S Olive St
Unit 1701

Los Angeles, CA 90014

+1 (213) 652-6303
[email protected]

San Francisco

Physical offices opening in 2021, following the COVID-19 pandemic. Located in San Francisco, CA.

+1 (213) 652-6303
[email protected]

Dallas

14555 Dallas Pkwy
Suite 100-299
Dallas, TX 75274

+1 (469) 436-5061
[email protected]

Norway

Industriveien 3
9325 Bardufoss
Norway

+47 800 24 717
[email protected]

Do not visit our offices without an appointment

Los Angeles

801 S Olive St
Unit 1701

Los Angeles, CA 90014

+1 (213) 652-6303
[email protected]

San Francisco

Physical offices opening in 2021, following the COVID-19 pandemic. Located in San Francisco, CA.

+1 (213) 652-6303
[email protected]

Dallas

14555 Dallas Pkwy
Suite 100-299
Dallas, TX 75274

+1 (469) 436-5061
[email protected]

Norway

Industriveien 3
9325 Bardufoss, Norway
Appointment only.

+47 800 24 717
[email protected]

Our designers

Matt Layman

With doneWebs, I pride myself on staying organized, communicating effectively and designing your site efficiently. I want to ask the right questions to uncover how to best help your business succeed in the digital space

Rachel Greve

With a passion for good storytelling and love for design, my goal is to bring your business to life online. Creating your digital storefront means creating an intentional, user-friendly, and responsive website that reaches your target audience and turns them into loyal customers.

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